Planted Privacy Policy
Planted ("we") are committed to protecting and respecting your privacy and keeping your personal information secure.
This policy describes how we use the personal information that we collect from you in connection with your receipt of our products and services (the “Services”), when you interact with our websites and apps (together, the “Website”).
Important: This policy applies to you if you contract with us to receive the Services or otherwise interact with us regarding your use, or potential use, of the Services. It also applies if you interact with us, including by using our Website or interacting with us via social media.
Please take a moment to review this policy in detail. As you will see, it explains our privacy practices and covers the following areas:
Information we may collect about you
How and on which basis we use your personal information;
Disclosure of your personal information;
How we hold and protect your personal information;
Your rights;
Links to other website;
Changes to our privacy policy; and
How to contact us.
For the purpose of applicable data protection legislation, the data controller is Planted, trading as Planted Cities Ltd, registered address 32 The Square, Gillingham, Dorset SP8 4AR.
Information we may collect about you
We may collect the following personal data about you:
Information that you provide to us. We collect information from you when you fill in forms on planted-community.co.uk (including when you register to attend our events), when you respond to any surveys that we send to you to complete, post materials on the Website, request further information about the Services and when you report a problem with our Website. This information may include:
your name;
your company name:
your address;
your email address and phone number;
your responses to any surveys or questionnaires that we may send to you;
your preferences in receiving marketing communications from us.
Other information we collect about your visit to our website or use of our apps. With regard to each of your visits to our Website, we may automatically collect details of your visit, including, but not limited to, traffic data, location data, weblogs and other communication data.
We may also collect, use and share anonymised data and aggregated data such as statistical or demographic data for any purpose. Anonymised and aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate statistics to understand usage of our Websites.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How and on which basis we use your personal information
We will only use your personal information for specific purposes and when we have a lawful basis to do so. Most commonly, we will use your personal data in the following circumstances:
We use your personal information to enter into and perform our contracts, including:
to provide you with information or services that you request from us;
to provide you with access to the Services, including to register you as a user of the Services
to provide you with information or services that you request from us;
to provide the functionality of the Services that you have requested via our Websites;
to send you event notifications;
to notify you about changes to our Service; and
to manage our relationship with you.
When you have given us your consent to use your personal information
We use your personal information when you have given your consent for us to process your personal information:
to send you marketing communications by email and text if your consent is required. If we are sending you information about our services and products that are similar to those that you have already purchased, we will rely on soft opt-in consent which we can take as given because you have signed up for our similar services already.
To comply with our legal obligations
We use your personal information to comply with various legal and regulatory obligations, including:
to notify you about changes to our terms or privacy policy; and
to comply with mandatory law enforcement or regulatory requests for the disclosure of your personal information, including in circumstances of suspected fraudulent activity
To fulfil our legitimate interests and your interests and fundamental rights do not override those interests
We use your personal information in order to deploy and develop our services, to improve our risk management and to defend our legal rights, including:
to ensure that content from our Website is presented in the most effective manner;
to administer our site and for internal operations, including troubleshooting, data analysis, research and statistical purposes;
as part of our efforts to keep our Website safe and secure and to monitor actual or suspected fraudulent activity;
analysing your habits and movement between pages when you visit the Websites so that we may improve our Services and our Websites;
to send you information about the Services that you are receiving and any changes to such Services and new features that you need to be aware of;
to provide you with information about new features of the Services that you are receiving and about our services and products that are similar to those that you have already purchased or enquired about; and
to build profiles of potential purchasers of our products and services and to identify potential purchasers of our products and services.
Marketing, targeted advertising and opting out
You will only receive our marketing communications if we can lawfully send them to you, that is:
when you have specifically consented to receive them;
if you have already purchased our products and services, we may send you information about our similar products or services under soft opt-in consent; and
in your business capacity if you have requested information from us, if you provided us with your details or if we have identified you as someone who may be interested in our products/services.
We use third-party advertising platforms, such as Facebook, Google etc. to send you advertising messages that are targeted at you.
You can opt-out of our direct marketing at any time by:
unsubscribing from our marketing messages by following the opt-out links on any marketing email sent to you or by emailing privacy@planted-community.co.uk; and/or telling us you do not wish to receive targeted advertising by emailing the above address
Disclosure of your personal information
Payments via our websites
All payments through our Websites are made using the payment services provided by Stripe. To use this payment service you must provide your card and billing details, you will be directed to a Payment Processor’s service.
In processing card payments, the Payment Processor acts as a data processor to us but in other respects, both we and the Payment Processors act as data controllers and we will share personal information with the Payment Processors and the Payment Processors will share personal information with us in order to provide the Services. For further information on how the Payment Processors handle your personal data see:
Our retention of your personal information
We will retain your personal data for as long as necessary to provide you with our services and for so long as you do not wish to unsubscribe from our marketing communications or from receiving targeted advertising. We will also retain your personal data as necessary to fulfil our contractual obligations and to comply with our legal obligations, resolve disputes, and enforce our agreements.
Where we no longer need to process your personal data for the purposes set out in this Privacy Policy, we will delete your personal data from our systems unless we need to retain a limited amount of information to make sure that we act in accordance with your wishes. Where permissible, we will also delete your personal data on your request. Information on how to make a deletion request can be found in the section, Your rights.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Links to other websites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and we will notify you of any material changes to this policy through our website or other usual communication channels. We recommend that you review this page from time to time for updates.
Contact us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@planted-community.co.uk
